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<!--Generated by Squarespace Site Server v5.11.5 (http://www.squarespace.com/) on Sun, 01 Aug 2010 04:04:28 GMT--><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/"><title>Blog</title><subtitle>Blog</subtitle><id>http://www.likecube.com/blog/</id><link rel="alternate" type="application/xhtml+xml" href="http://www.likecube.com/blog/"/><link rel="self" type="application/atom+xml" href="http://www.likecube.com/blog/atom.xml"/><updated>2010-07-13T10:17:03Z</updated><generator uri="http://www.squarespace.com/" version="Squarespace Site Server v5.11.5 (http://www.squarespace.com/)">Squarespace</generator><entry><title>LikeCube's keynote at HEDNA conference: Getting Personal, The Power of User Activity</title><category term="event"/><category term="hedna"/><category term="keynote"/><category term="travel"/><id>http://www.likecube.com/blog/2010/7/13/likecubes-keynote-at-hedna-conference-getting-personal-the-p.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/7/13/likecubes-keynote-at-hedna-conference-getting-personal-the-p.html"/><author><name>LikeCube</name></author><published>2010-07-12T23:33:51Z</published><updated>2010-07-12T23:33:51Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p><span>At the end of June, Eleanor Ford, LikeCube's co-founder, delivered the HEDNA spring meeting keynote in front of a large audience of senior executives from the leading online travel players, including  Orbitz, Tripadvisor, HRS, Hilton, Pegasus, and Amadeus. She discussed the impact of  personalisation on the web travel landscape, through the development of  LikeCube's cutting edge recommendation technology for locations.</span></p>
<p>The keynote was followed by many questions, a confirmation of the interest of Online Travel Agents in personalization.</p>
<p>Quoted by HEDNA, Ford told attendees: &ldquo;We are experiencing exponential growth in data that can be used for   purposes that we have never thought of before&rdquo;.<br /> "Qype is a service that is putting user data to new uses. Its aim is to   match a place you like, say a coffee shop, with other coffee shop   reviewed by people that are very much like you. Qype   epitomizes the trend of narrowcast rather than broadcast. Narrowcast   focuses on explicit data geared toward the users&rsquo; preference".<br /> "Hyper-targeting in advertising is an emerging trend, allowing for   customized delivery of messages to customers", noted Ford. "And we&rsquo;ve only   begun to tap into the many ways we can utilize mobile to deliver   relative consumer information".</p>
<p>So if you are an OTA (online travel agent) or TPI (travel partner intermediary), remember that the era of machine learning in travel and leisure has started - and LikeCube is there to get you through the journey.</p>
<p><span>For more, check out the </span><span>keynote </span><span>slides <a href="http://www.slideshare.net/likecube/likecube-keynote-at-hedna-conference">here</a>.</span></p>
<p>&nbsp;</p>]]></content></entry><entry><title>Where next for location marketing?</title><category term="foursquare"/><category term="gowalla"/><category term="location"/><category term="marketing"/><category term="simplegeo"/><category term="tips"/><id>http://www.likecube.com/blog/2010/6/18/where-next-for-location-marketing.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/6/18/where-next-for-location-marketing.html"/><author><name>LikeCube</name></author><published>2010-06-18T05:48:27Z</published><updated>2010-06-18T05:48:27Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p>The interesting thing about the geolocation space right now is that  everybody senses the huge opportunity for location based marketing.</p>
<p>This week at <a href="http://twtrcon.com/">TWTRCONF</a>, the subject was debated by:&nbsp;<a href="http://www.foursquare.com">Foursquare </a>Dennis Crowley, <a href="http://www.gowalla.com">Gowalla </a>Josh  Williams and <a href="http://www.simplegeo.com">SimpleGeo </a>Matt Galligan. Yet no  clear outcome as "Galligan admitted that the industry was going through a &nbsp;'Wild West' period, and  that it would be some time before the  sector&rsquo;s conceptual  foundations  and technical know-how shake down into  an equilibrium" (kudos to <a href="http://smartblogs.com/socialmedia/author/jstanchak/">Jesse  Stanchak</a> at <a href="http://smartblogs.com/socialmedia/2010/06/16/where-next-for-location-marketing/">SmartBlogs</a> for capturing this).</p>
<p>We're not there yet, but part of the solution lies in the ability to improve the  signal over noise ratio. Push marketing has been mentioned a lot as a  monetization channel since the availability of geolocation became  mainstream with smart phone. But it can't just be turned on because users would be bombarded by ads from every single shop they walk nearby. &nbsp;And asking users to manually follow specific brands  as a way to filter push marketing simply isn't a scalable solution.&nbsp;When  you walk in a high street or city centre with 100 shops, you might be  likely to shop at any given time in only 10% of them. And on a specific  day and specific time, maybe 1 or 2 of them.</p>
<p>Behavioural  understanding of places people might like is a way to deal with  improving the signal over noise ratio. And information like checkins is one possible source of data for this.</p>
<p>Having the ability to predict places one might like is <strong>a  marketer's dream</strong>. Geolocation alone isn't enough, but geolocation +  personalization might well be the answer, because your chances of  conversion are of a different order all together. One might say that if  done really well (predicting the right places), you might even start  considering push mktg as a feasible option (as signal/noise ratio will  be good enough).</p>
<p>Cloud based recommendation engine for locations is what we do at  www.LikeCube.com.</p>
<p>So if you are a web/mobile app capturing user  location and want to experience these benefits, give use <a href="http://www.likecube.com/contact-us/">a call</a>.</p>
<p>﻿</p>]]></content></entry><entry><title>Would you "Like" to outsource your data?</title><category term="data sharing"/><category term="event"/><category term="privacy"/><category term="qype"/><category term="value"/><id>http://www.likecube.com/blog/2010/6/14/would-you-like-to-outsource-your-data.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/6/14/would-you-like-to-outsource-your-data.html"/><author><name>LikeCube</name></author><published>2010-06-14T16:23:00Z</published><updated>2010-06-14T16:23:00Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p>Last month, we attended a great mashup event about privacy and the new Like phenomenom: <a href="http://www.mashupevent.com/event/like-me-love-my-data">Like: like me, love my data</a></p>
<p><a href="http://www.tonyfish.com/">Tony Fish</a> introduced the panel, raising the point that in companies quest for our personal data, we, as individual, have to think about where we are on the public-private data sharing continuum.</p>
<p>He brought the idea that there are 2 forms of public data:</p>
<ul>
<li>the paper/radiowave style public (tv, paper press) which has a very short lived footprint</li>
<li>the internet style public (social media, youtube, twitter, everything internet based etc) which stays for years to come, with implications that we are still trying to understand and often learning at significant cost (at least in terms of reputation, brand etc).</li>
</ul>
<p>Tony also raised another point which is that the way we perceive this continuum not only depends on our mood (on those bad days, we don't share as much) but also on the value we feel we get from the service we share data with (or actually give data to is probably a more accurate description in many cases).</p>
<p>The backlash recently experienced by Facebook and Google wasn't surprising. While many argued that too much data considered private was made public without the user's consent, from the end user point of view, there was probably a lack of perceived gained value.</p>
<p>One suggested we should actually own our data and trade it with websites for a cost.</p>
<p>If services would deliver more value, such thoughts wouldn't exist, but there is clearly an issue of lack of value to date.</p>
<p>So if you are a website owner, when you ask your users to give something (eg, I like this), it isn't abnormal that they expect something back in exchange right away, not 12 months down the road. The idea of instant reward is built-in many of the most successful sites, as a way to lower the barrier of engagement.</p>
<p>Qype has enabled such feature using the LikeCube service, with their quick rating game. Any visitor (anonymous new user or registered qyper) can play this game which allow you to rate on the fly places you might like and get instantly rewarded for sharing this info with personalized recommendations. A neat way to engage users to share their data with clear benefits.</p>
<p>So how are you going to entice your users to share their data?</p>]]></content></entry><entry><title>Personalization: an answer to the future of mobile for Travel?</title><category term="Personalization"/><category term="event"/><category term="travel"/><id>http://www.likecube.com/blog/2010/5/20/personalization-an-answer-to-the-future-of-mobile-for-travel.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/5/20/personalization-an-answer-to-the-future-of-mobile-for-travel.html"/><author><name>LikeCube</name></author><published>2010-05-20T19:00:00Z</published><updated>2010-05-20T19:00:00Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p><span class="copy"><span class="copy">Last night, I attended an event organized by Travelmole on the future of mobile for travel with some tenors from the industry, including Amadeus, Openjaw, Cartrawler and others.<br /></span></span></p>
<p>There were interesting discussions about why mobile booking isn't really being  adopted for hotel bookings in the UK. There seem to be a consensus that  since bookings are done about 30 days in advance on average, people typically use their  PC. But for more last minute activity, the panel agreed mobile might be more used more. Someone also suggested that  the real mobile opportunity for travel is once the hotel/flight  booking is done, where mobiles can be a support tool and new channel for  ancillary revenues  (eg once I am at the destination). In short, the mobile opportunity isn't about displacing existing revenue streams, but rather about exploiting new channels.</p>
<p><span class="copy"><span class="copy">That said, our lack of time and mobile usability were also mentioned as  key limiting factors on why booking isn't picking up on mobile. One person from the panel touched on that point when saying  that search needs to be improved and that the mobile opportunity for travel companies is for smart people to come up with creative results.</span></span></p>
<p><span class="copy"><span class="copy">While I agree much innovation is needed in the travel space, at LikeCube (http://www.likecube.com) we believe that mobiles aren't  great tools for searching because of their form factor limitations.  This directly impacts the experience of booking on a mobile. The problem with  booking on a mobile is not booking, it's finding the place in the first  place. On a PC, we got a plethora of information and screen estate to  research and make that decision, but on a mobile, it simply isn't an  enjoyable experience. <br /> <br />When it comes to music (last.fm or Apple Genius) or movies  (Lovefilm, Netflix), we now assume and accept the services understand  our taste and help us find what we'll like, bypassing the need for  search alltogether. The same concepts are certainly applicable to travel, and even more on mobile <br /> <br />After all, wouldn't it be better use of our precious time if  information would be more relevant to who we are, what we do or want and  where we are?</span></span>﻿</p>]]></content></entry><entry><title>The Limitations of the Social Graph ..Getting to the TasteGraph?</title><category term="predictive taste"/><category term="social graph"/><category term="taste graph"/><category term="tips"/><id>http://www.likecube.com/blog/2010/5/18/the-limitations-of-the-social-graph-getting-to-the-tastegrap.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/5/18/the-limitations-of-the-social-graph-getting-to-the-tastegrap.html"/><author><name>LikeCube</name></author><published>2010-05-18T10:44:00Z</published><updated>2010-05-18T10:44:00Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p>We have written before about the importance of<strong> filter</strong> in making sure users find what is out there for them.</p>
<p>One way to limit this content overload and give it some context or &lsquo;trustability&rsquo; is through the social graph &ndash; what do your actual friends think about it? What would they recommend? Where have they been ? What have they liked?</p>
<p>You can see the value as it replicates real life, but there are clearly some problems and limitations with this approach too.</p>
<p>How many friends have you got? How many friends have you got in the places you want to go to? How many of those friends can you actually trust to give you a good restaurant or hotel review? But finally, and crucially, how many of those friends can you actually access when you need to, to give you those reviews?</p>
<p>A good way to think about this is comparing the power of Search to the power of Bookmarks. Let&rsquo;s imagine for a minute that Google wasn&rsquo;t there, and that for any information that you were looking for, you would start browsing from one trusted source, until manually crawling the web you find what you are after. How much more powerful it is to have the wealth of universal data indexed and then ordered by relevance to your query. There is no comparison.</p>
<p>In the same way in a leisure query we need to be able to access and filter vast amounts of data, but in an even more personal way that involves user taste. So what we are talking about is the need for personalised filtered search in the leisure context. Not sharing but filtering. Leveraging all data on the web, powered by all user activity &ndash; but made personal by centering it around your own personal activity. That means literally learning from the available data to give the best available answer.</p>
<p>At LikeCube we believe that this is when you really start having something useful.</p>
<p>﻿</p>]]></content></entry><entry><title>Best Practices in Responding to Hotel Reviews</title><category term="hotels"/><category term="reviews"/><category term="tips"/><id>http://www.likecube.com/blog/2010/5/11/best-practices-in-responding-to-hotel-reviews.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/5/11/best-practices-in-responding-to-hotel-reviews.html"/><author><name>LikeCube</name></author><published>2010-05-11T10:09:36Z</published><updated>2010-05-11T10:09:36Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p><a href="http://www.hotelmarketing.com/index.php/content/article/best_practices_for_responding_to_online_hotel_reviews/﻿">Interesting article</a> on how to respond to negative reviews - begs the question though: how can we stop the broadcasting of negative reviews to the people that they anyway shouldn't reach? Even the planet's dirtiest hotel, is someone's idea of value :-)</p>
<p>&nbsp;</p>]]></content></entry><entry><title>Location collides with real time. What's next?</title><category term="Personalization"/><category term="event"/><category term="industry"/><category term="location"/><category term="sxsw"/><id>http://www.likecube.com/blog/2010/3/13/location-collides-with-real-time-whats-next.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/3/13/location-collides-with-real-time-whats-next.html"/><author><name>LikeCube</name></author><published>2010-03-13T21:39:04Z</published><updated>2010-03-13T21:39:04Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p>Thanks to the great folks from Chinwag and UKTI, we were amongst the 40 UK hottest digital companies that took part in the #digitalmission to South by Southwest Interactive  conference in Austin TX.</p>
<p>This year's edition had a very strong coverage of anything that touches geolocation, realtime and personalization. Not surprising when you think that Twitter, Foursquare and Gowalla became mainstream in the previous editions of SXSWi.</p>
<p>This morning I attended the panel on the realtime web, with Google, Gowalla, Microsoft discussing where the future lies. There were challenging arguments about the need for an open standard on realtime information. However making the realtime stream more digestable was surprisingly unaddressed... at least in public.</p>
<p>People say corridor talks are the essence of SXSWi and I have to agree - it was the informal chats on where geolocation and realtime should go that were really interesting, especially with the great folks at Gowalla and Foursquare about where services like these should go next.</p>
<p>There was a brilliant panel on Engines of Sociality: 2010 and beyond, which concluded that nearly all the changing information on the Internet will flow through social streams. It was argued that this is the reason why the majors have all been so excited by realtime data, because they essentially offer unparallelled access to information and more importantly they recognise the personalization potential it holds.</p>
<p>But for those using realtime information, the constant question remains: Am I missing something?</p>
<p>And finding the right fliter isn't trivial, should it be the wisdom of the few? Or the crowd? Or our friends? Or by the self? Or the social graph?</p>
<p>At LikeCube our approach has always been to use our expertise in discovery and personalization to apply the right filter to the right type of data - making sure you don't miss things, by feeding you the right data at the right time, filtered to your taste.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></content></entry><entry><title>How do you turn fully booked hotels into new bookings?</title><category term="conversion"/><category term="find similar"/><category term="out-of-order"/><category term="reduce bounce rates"/><category term="tips"/><id>http://www.likecube.com/blog/2010/2/25/how-do-you-turn-fully-booked-hotels-into-new-bookings.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/2/25/how-do-you-turn-fully-booked-hotels-into-new-bookings.html"/><author><name>LikeCube</name></author><published>2010-02-25T18:15:04Z</published><updated>2010-02-25T18:15:04Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<div>We all know too well that travellers are <em>shopping</em> more and  more.</div>
<div>
<p><span class="full-image-float-left ssNonEditable"><span><img style="width: 190px;" src="http://www.likecube.com/storage/post-images/novacancy.JPG?__SQUARESPACE_CACHEVERSION=1267123555149" alt="" /></span></span></p>
</div>
<div>When you spend your SEM marketing budget attracting consumers to  your site, you manage to get them to fill in the form to get their chosen hotel's availability, but then it turns out that the hotel is either fully booked or too  expensive, there is a pretty big sense of frustration all round - as well as a missed business opportunity for you .</div>
<p>So how do you ensure that you convert them at that point? Encourage them to book somewhere despite the lack of availability?</p>
<p>One of the best things you can do is to show your visitor alternative hotel recommendations on the hotel page. Surprisingly, very few hotel booking sites do this, while it is already commonly accepted in the retail industry (think of Amazon's "<em>you might also like...</em>").</p>
<p>Of course those alternatives need to be relevant to the user and close to the place they have just found. But by showing <a href="http://www.likecube.com/storage/post-images/LikeCube%20datasheet%20-%20Nov%202009.pdf">similar hotels</a> in a very prominent place on the page, you are very likely to reduce bounce rates and increase your chances of conversion.</p>
<p>You will also gain trust and loyalty if the hotel recommendations were spot on.</p>
<p>Finding similar products within a database of several thousand hotels is certainly something the LikeCube semantic engine can deliver, so if booking abandonment is a familiar issue, <a href="http://www.likecube.com/contact-us/">contact us</a>.</p>]]></content></entry><entry><title>LikeCube to deliver opening keynote at HEDNA spring meeting</title><category term="Personalization"/><category term="event"/><category term="hedna"/><category term="prague"/><category term="predictive taste"/><id>http://www.likecube.com/blog/2010/2/22/likecube-to-deliver-opening-keynote-at-hedna-spring-meeting.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/2/22/likecube-to-deliver-opening-keynote-at-hedna-spring-meeting.html"/><author><name>LikeCube</name></author><published>2010-02-22T12:53:08Z</published><updated>2010-02-22T12:53:08Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p>Founder and Director of LikeCube, Eleanor Ford, will be delivering the opening keynote presentation at the <a href="http://www.hedna.org/2010_hedna_spring_meeting/">HEDNA Spring meeting</a> in Prague on 27th April, speaking about the power of personalisation and predictive taste, and the associated impact on conversion.</p>
<p>HEDNA, founded in 1991, is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hotel distribution industry.</p>]]></content></entry><entry><title>Is personalization the solution to the hotel reviews problem?</title><category term="Personalization"/><category term="market"/><category term="reviews"/><category term="top 10"/><id>http://www.likecube.com/blog/2010/2/8/is-personalization-the-solution-to-the-hotel-reviews-problem.html</id><link rel="alternate" type="text/html" href="http://www.likecube.com/blog/2010/2/8/is-personalization-the-solution-to-the-hotel-reviews-problem.html"/><author><name>LikeCube</name></author><published>2010-02-08T09:59:55Z</published><updated>2010-02-08T09:59:55Z</updated><content type="html" xml:lang="en-GB"><![CDATA[<p>It isn't news that anonymous reviews are a problem - though it's now potentially turning into a serious legal battle as pointed out in the blog post: <a href="http://www.independent.co.uk/travel/news-and-advice/websites-list-of-dirtiest-hotels-provokes-anger-1885161.html﻿">Hospitality industry rages at power of TripAdvisor's anonymous internet reviews</a>.</p>
<blockquote>
<p>Bob Cotton, chief executive of the British Hospitality Association, said hotels across Europe were seeking to persuade the EU Commission to overhaul the rules governing website reviews to ensure that they have been posted by genuine guests and not by rivals or people simply out to cause mischief.</p>
</blockquote>
<p>The article goes on to state:</p>
<blockquote>
<p>Industry leaders called for the rest of Europe to adopt the same standards of authentification that are already in operation in Germany.</p>
</blockquote>
<p>While requiring authenticated users is a good way forward (potentially reducing the amount of spam, both positive and negative), it won't fundamentally change the problem: creating authenticated reviews won't prevent people from writing negative comments about hotels if their experience was truly poor; Tripadvisor will still be able to create a Top 10 list of dirtiest hotels; and some hotels will still feel unfairly represented (though one might argue that this is an opportunity for the named hotels to benefit from a surge in publicity).</p>
<p>The very idea of a global Top 10 is the problem.</p>
<p>The question is, do you align yourself with the 80% of negative reviews or the 20% of positive ones? Without knowing the individuals writing those reviews, how can you be sure? We often default for the majority, but that doesn't mean it's the best option.</p>
<p>One of the main complaints about Tripadvisor is that it offers no way to easily know if you can relate to the people writing reviews: Is your taste similar? Do you care about the same things in rating your hotel stay? What if comments are unfair, unjustified or plain unreasonable?</p>
<p>TripAdvisor would be far more useful if they offered personalized content, a personalized Top 10, with tailored reviews from people with similar taste to your own.</p>
<p>&nbsp;</p>
<div id="_mcePaste" style="overflow: hidden; position: absolute; left: -10000px; top: 174px; width: 1px; height: 1px;">
<p>One of the main complains I have with Tripadvisor is that I can't relate to the people writing reviews and I often don't agree with them. But it takes me a lot of effort to scan through the reviews.&nbsp;</p>
TripAdvisor would be far more useful to me if they offered personalized content, personalized top 10, personalized reviews from people with similar taste to mine.</div>]]></content></entry></feed>